Politique de remboursement
RETURNS & EXCHANGES
At Sashū The Label, we want you to love every piece. If something isn't quite right, we're here to make it right.
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21-DAY RETURN WINDOW
Returns accepted within 21 days of delivery for:
- Full refund to your original payment method
- Items must be unworn, unwashed, and in original condition with tags attached. Items must also be shipped back in their original branded packing bags.
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HOW RETURNS WORK
It's simple:
1. Email us at returns@sashuthelabel.com
Include your order number and reason for return
2. We'll send you return instructions within 24 hours
3. Ship your item back to us
4. Receive your refund within 5-7 business days of us receiving your return
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RETURN SHIPPING
Within Canada:
- First return: We provide a prepaid return label at no cost to you
- Subsequent returns from the same order: Customer is responsible for return shipping
International Returns:
- Customer is responsible for return shipping costs
- Email us for return address and instructions
Return Shipping Refund:
When we process your refund, the original outbound shipping cost will be deducted from your merchandise refund. This applies to all orders, including those that qualified for free shipping over $200.
Example:
- Order total: $372 (2 items, free shipping - regularly $18) *example cost
- Return 1 item: $186
- Refund: $186 - $18 (original shipping) = $168
Why? The courier service to deliver your order was already completed, and we cover the actual cost of that delivery.
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EXCHANGES (We Recommend This!)
Need a different size or style?
- Email us before returning: returns@sashuthelabel.com
- We'll send your new item right away
- Return the original item with the prepaid label we provide
- No additional shipping cost for exchanges
This ensures you get your new piece quickly while your return is in transit!
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STORE CREDIT OPTION
Choose store credit and get extra value:
- Receive full merchandise value (no shipping deduction)
- Plus 10% bonus credit
Example: $186 item = $204.60 store credit
- Never expires
- Perfect for trying a different style or saving for your next piece
Just mention you'd like store credit when you email us!
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FINAL SALE ITEMS
Cannot be returned or exchanged:
- Items purchased at 30% off or greater discount
- Items clearly marked as "Final Sale" at time of purchase
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WHAT CAN'T BE RETURNED
- Items without original tags
- Items showing signs of wear, washing, or alteration
- Items returned without their original branded packing bags
- Damaged items (unless defect/damage was present upon arrival)
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DAMAGED, DEFECTIVE, OR WRONG ITEM?
If we made an error or your item arrived damaged:
Contact us immediately at returns@sashuthelabel.com with:
- Photos of the issue
- Your order number
- Description of the problem
We will:
- Provide a prepaid return label at no cost
- Issue a full refund, including all shipping costs
- OR send a replacement immediately
Our mistake = we cover everything. No questions asked.
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NEED SIZING HELP BEFORE YOU ORDER?
We want you to get the right fit the first time!
- Check our detailed size guide on each product page
- Email us at customercare@sashuthelabel.com with your measurements
- We'll personally help you choose the perfect size
Response time: Within 4 hours during business hours (Monday-Friday)
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REFUND TIMELINE
- We inspect your return: 5-7 business days after receiving it
- Refund processed: 1-3 business days after inspection
- Funds appear in your account: 5-10 business days (varies by bank)
You'll receive email updates at each step.
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OUR COMMITMENT
As a small, independently owned Canadian brand, we believe in quality over quantity and in personal service over automation.
If something's not right with your order, reach out. We'll work with you to make it right.
Questions? Email us: returns@sashuthelabel.com
Last updated: January 22, 2026